NASCUS Mortgage Symposium

Nov. 28
8:30 a.m. – 5 p.m.
Boston Marriott Newton Hotel

2345 Commonwealth Ave.

Newton, MA 02466.


A one-day training session providing a high-level overview on topics such as Real Estate Loan workflow, Fannie/Freddie as Investor/Servicer, the Business of Loan Servicing, Economics of Servicing, Servicing Components and Loss Mitigation. Cost is $250 for members, $300 for non-members

Contact: Isaida Woo, NASCUS VP/Education:; 703-528-0796

Register here

(subject to change)

8:30 – 9:00 am
Arrival & Coffee

9:00 – 9:15 am
Greetings, Opening, Warm Up, Instructions

  • PURPOSE: to build a conceptual understanding of these issues. Attendee will not be able to perform any of these or even have full understanding but will not be lost in a conversation about them.

9:15 – 10:15 am
Real Estate Loan workflow –Production, Secondary and Servicing

  • Review the workflow of a loan – all of the steps a loan goes through
  • What are the critical parts, and how do the steps interact with each other?
  • Highlights on how the mortgage loan process is changing with the increase in automation and technology.
  • An interactive discussion of the process and the risks, with opportunities for Q&A.


10:30 –12:00 pm
Fannie/Freddie as investor/servicer

  • How does selling through FHLB differ from selling through to Fannie/Freddie? 
  • Discussion of the MPF and MPP programs and the associated risks and rewards.
  • Selling in the Secondary Market
  • Servicing released vs. Servicing Retained
    • Best effort
    • Mandatory
      • Fallout
      • Pairing out of a commitment
    • Pricing—Considering the MSR value
    • Cash Window vs. MBS Delivery
    • Common mistakes in best execution
    • Speculation vs. coverage—Managing the Pipeline
      • Adequately covered?
      • Over covered?
      • Consequences of fallout
      • Consequences of over delivery
  • Selling Seasoned loans individually or in bulk
  • Management’s understanding of hedging and the risks.

12:00 – 1:00 pm

1:00 – 2:15 pm
The Business of Loan Servicing

  • Method of handling servicing
    • Subservicing
    • Servicing
    • Sale of servicing
  • Economics of Servicing
  • Servicing Components
    • Board the loan
    • Collect Payments—Periodic Statement requirements
    • Record Payments
    • Pay Taxes, Insurance, Escrows 
    • The Mechanics of PMI
    • Remittance options - Actual vs Scheduled
    • Investor Reporting
    • Customer Service
  • Mortgage Servicing Right Valuations
    • Accounting and Reporting
    • Pros and Cons of owning MSRs
  • Necessary Due Diligence when outsourcing key functions


2:30 – 3.00 pm
Risk Management

  • Mortgage Fraud—trends and controls
  • Quality Control
    • The Secondary Market’s requirements
    • Best Practices

3:00 – 4:00 pm
Loss Mitigation

  • Delinquency
  • Early Intervention
  • Forced Placed Insurance
  • Loan Modifications
    • Foreclosure=--Judicial and Non-Judicial
    • Forbearance
    • Deed in Lieu
    • Short Sale
  • MERS
  • What is the registry?

4:00 – 4:45 pm
Open Q & A and discussion

5:00 p.m.
Wrap up and departure