consumer complaints

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COVID-related complaints saw uptick over overdraft fees

(July 9, 2021) Consumer complaints about federal student loans fell off during the coronavirus crisis, but protests about overdraft fees on checking accounts surged due to financial institutions attempting to...

Minority counties submitted more consumer complaints

(April 30, 2021) More complaints – particularly about credit or consumer reporting — were received in 2019 and 2020, on a per capita basis, from consumers living in predominantly minority...

Bureau blames pandemic’s impact for complaint upticks

(March 26, 2021) More than a half million complaints – up 54% from the previous year – were fielded in 2020 by the CFPB, reflecting the financial impact of the...